*Points awarded are in addition to the "Completed Plasma Donation" reward points.
BioLife may also periodically offer, in its sole discretion, opportunities for Program Participants to earn additional Program Points through special promotions. Information regarding these opportunities will be provided to Program Participants through the Website, the App or through the email address provided during enrollment in the Program.
BioLife reserves the right, in its sole discretion, to change the number of Program Points awarded as set forth in the above Program Points Schedule. Notice of any such change shall be posted at the Website and shall be effective thirty (30) days thereafter.
Redeeming Loyalty Program Points
Program Points shall be credited to a Program Participant's Program account ("Participant Account") as earned. Program Points shall expire as follows:
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All accumulated Program Points shall expire from a Participant’s Account if a Program Participant does not “earn” any Program Points (excluding Birthday Bonus points) or redeem any Program Points for a consecutive six (6) month period (“Inactivity Expiration Date”).
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Any Program Points that do not expire due to the Inactivity Expiration Date shall expire at the end of the calendar month twelve (12) months after they are earned ("12-Month Points Expiration Date") after which the Program Points shall expire. For example, Program Points earned on June 15, 2023, will expire on June 30, 2024.
Any Program Points that expire for any reason shall not be eligible to be redeemed for Program Rewards (as defined below). Participant's Account shall list points earned as well as the applicable Points’ Expiration Date.
Program Points are redeemed on a rolling basis with the older points earned being redeemed first. Program Points may be redeemed up to and including the Inactivity Expiration Date or the 12-Month Points Expiration, as may be applicable.
Certain Program Rewards will be redeemed through third-party vendors ("Prize Redemption Vendors"). The following Program Participant information will be provided to Prize Redemption Vendors during the redemption of Program Points for a Program Reward: name and email address. Program Participants may also be provided the option of setting up separate user accounts directly with a Prize Redemption Vendor, but doing so is not required to redeem Program Points. Any personal information shared directly with a Prize Redemption Vendor will not be accessible to, shared with, or stored by BioLife.
It is Program Participant's responsibility to read and understand the applicable terms and conditions of use and privacy policy for a Prize Redemption Vendor. Program Participant agrees to waive any claim or cause of action against BioLife for any misuse of any personal information provided by Program Participant directly to any Prize Redemption Vendor. Prize Redemption Vendor website may include links to other third-party websites that are not owned or controlled by a Prize Redemption Vendor. Please be aware that BioLife is not responsible for the privacy or other practices or terms of such third-party websites. Program Participant is solely responsible for reading and understanding the policies and terms of use or service of any other website that the Program Participant visits.
BioLife makes no guarantees or warranty that specific rewards offered by any Prize Redemption Vendor will be available at the time of redemption
Program Points may be redeemed for rewards offered through the Program ("Program Rewards"). The Prize Redemption Vendor reserves the right to modify or discontinue any of the rewards within the Gift Card Program and the Charitable Donations offered at any time without notice.
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Prepaid Reloadable Debit Card. Program Participants may redeem Program Points for additional value, in increments of $5, added to the prepaid reloadable personal debit card issued to the Program Participant when donating plasma at a BioLife Center.
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Gift Card. Program Participants may redeem Program Points for a one-time issuance of a gift card, in increments of $5 issued by a Prize Redemption Vendor. The specific selection of gift cards available for redemption will be listed after this option is selected. Redemption instructions will be emailed to Program Participant at the email provided when setting up their BioLife User Account. View Gift Card options with Prezzee: https://www.prezzee.com/business/catalogue/featured/
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Charitable Donations. Program Participants may redeem Program Points for a one-time donation to an eligible charity, in increments of $5. Information regarding charities eligible to receive the charitable donation will be available after this option is selected. Redemption email will be emailed to Program Participant at the email provided when setting up their BioLife User. Program Participant will then be directed to a second Prize Redemption Vendor to select the charity to receive the contribution. Charitable donations will be deemed to be made by BioLife and BioLife may be eligible to take a deduction on its annual tax filling with the IRS. Charitable Donation options are available through Charity on Top and Charity Choice:
BioLife reserves the right, in its sole discretion, to add, remove, or change the conditions of, relating to the accumulation, expiration or redemption of Program Points as well as any Program Rewards. Notice of any such change shall be posted at the Website and shall be effective thirty (30) days thereafter.
Program Participants understand and agree that any Program Reward redemption through a Prize Redemption Vendor may be subject to additional terms, conditions, restrictions and limitations as set by the Prize Redemption Vendor in its sole discretion at any time and without prior notice.
Additional Program Rules
Program and these Terms and Conditions are subject to all applicable federal, state and local laws. Program is void where prohibited or restricted by law. Enrollment materials or data that has been tampered with or altered are void. BioLife assumes no responsibility for: (i) lost, late, misdirected, damaged, garbled, incomplete or illegible enrollment submissions, all of which are void; (ii) error, omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of enrollment submissions, or for technical, network, telephone equipment, electronic, mobile device, computer, hardware or software malfunctions of any kind, or inaccurate transmission of or failure to receive enrollment information by BioLife on account of technical problems; or (iii) any injury or damage to Program Participant's or any other person's mobile device related to or resulting from enrollment in or participating in the Program.
BioLife may prohibit a Program Participant from enrolling in or participating in the Program or redeeming Program Points if, at its sole discretion, it determines that said Program Participant is attempting to undermine the legitimate operation of the Program by cheating, deception or unfair playing practices or intending to annoy, abuse, threaten or harass any other Program Participants or BioLife representatives. Any Program Participant attempting to defraud or in any way tamper with the Program will be ineligible to participate in the Program and may be prosecuted to the full extent of the law.
All questions and disputes regarding the Program, including, without limitation, all questions or disputes regarding a Program Participant's eligibility for the Program or compliance with these Terms and Conditions will be resolved by BioLife in its sole discretion. Enrollment submissions that are mechanically reproduced, copied, illegible, incomplete, or inaccurate and by means which subvert the enrollment process and Program operations are void.
Program Participants may be disqualified if BioLife learns that the entrant disparages BioLife while participating in the Program. Program Participants should be aware that BioLife retains the right to take legal action against Program Participants who commit libel or slander against BioLife while participating in the Program.
These Terms and Conditions constitute a complete and binding agreement between BioLife and a Program Participant. No waiver by BioLife of any right, obligation, or provision set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other right, obligation, or provision, and any failure of BioLife to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision, in whole or in part. To the extent that any provision of these Terms and Conditions are deemed invalid, the remainder of the Terms and Conditions shall remain in force.
Release of Liability
By enrolling and participating in the Program, Program Participant releases BioLife; its parent companies, subsidiaries, affiliates and partners; its employees, directors, agents, and advertising agencies; and all others associated with the development and execution of this Program ("Released Parties") from any and against any and all claims, liability, loss, attorneys' fees and costs of litigation and settlement, or damage whatsoever arising with respect to the Program or the awarding, receipt, possession or use or misuse of any Program Points or Program Reward.
PROGRAM PARTICIPANTS ACKNOWLEDGE THAT THE RELEASED PARTIES HAVE NOT MADE NOR ARE RESPONSIBLE FOR ANY WARRANTY, REPRESENTATION OR GUARANTEE, EXPRESS OR IMPLIED, IN FACT OR IN LAW, RELATIVE TO OR IN CONNECTION WITH THE PROGRAM, ANY PROGRAM MATERIALS, GUIDANCE OR COMPONENTS THERETO, INCLUDING, WITHOUT LIMITATION, QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Program Participants and agrees that all rights under Section 1542 of the California Civil Code and similar law of any state or territory of the United States are hereby expressly waived. Said section reads as follows:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
Program Rewards may carry their own terms and conditions and product warranty, for which the Released Parties have no responsibility of liability. Released Parties will have no liability whatsoever for failure to supply a Program Reward or any part thereof, by reason of any acts of any Program Administrator, God, any severe weather, hurricane, flood, fire, war, transportation interruption of any kind, or any other cause beyond their control. By participating, Program Participant agrees that: (a) any and all disputes, claims, and causes of action arising out of or in connection with the Program, or any Program Rewards redeemed thereunder, shall be resolved individually without resort to any form of class action; (b) to the extent permitted by applicable law, any claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with enrolling and participating in the Program, but in no event attorney's fees; and (c) unless specifically prohibited by law, under no circumstances will any Entrant be permitted to obtain any award for, and Program Participants hereby waive all rights to claim, punitive, incidental or consequential damages and any and all rights to have damages multiplied or otherwise increased and any other damages, other than damages for actual out-of-pocket expenses.
Governing Law and Jurisdiction
All matters relating to the Program and these Terms and Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be solely governed by and construed in accordance with the internal laws of the State of Illinois without giving effect to any choice or conflict of law provision or rule (whether of the State of Illinois or any other jurisdiction).
Subject to the arbitration provision below, any legal suit, action or proceeding arising out of, or related to, these Terms and Conditions or the Program shall be commenced exclusively in the federal courts of the United States or the courts of the State of Illinois, in each case located in the City of Chicago, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Conditions in your country of residence or any other relevant country. You hereby agree to waive any and all objections to the exercise of jurisdiction over you by, and to venue in, such courts mentioned in this provision.
Arbitration
By enrolling in the Program and accepting these Terms and Conditions, you agree that at BioLife's sole discretion, you may be required to exclusively submit any disputes arising from the use of these Terms and Conditions or the Program, including but not limited to disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the then-current Rules of Arbitration of the American Arbitration Association applying New York law.
EXCEPT AS PROHIBITED BY LAW AND AS A CONDITION OF PARTICIPATING IN THE PROGRAM, PROGRAM PARTICIPANT HEREBY WAIVES ANY RIGHT PROGRAM PARTICIPANT MAY HAVE TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION DIRECTLY OR INDIRECTLY ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS PROGRAM, ANY DOCUMENT OR AGREEMENT ENTERED INTO CONNECTION HEREWITH AND ANY OF THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY.
The arbitration will be conducted by a single, neutral arbitrator and shall take place in the county or parish in which you reside, or another mutually agreeable location, in the English language. The arbitrator may award any relief that a court of competent jurisdiction could award, including attorneys' fees when authorized by law, and the arbitral decision may be enforced in any court. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings.
Each party shall be responsible for its own costs and attorneys’ fees. Each party will be responsible for any other fees or costs that such party may incur. If a court decides that any provision of this section is invalid or unenforceable, that provision shall be severed and the other parts of this section shall still apply. In any case, the remainder of these Terms of Conditions will continue to apply.
Changes to the Program and these Terms and Conditions
BioLife reserves the right at its sole discretion to suspend, modify or terminate the Program, or revise and update these Terms and Conditions at any time, provided that any notices required by these Terms and Conditions are provided. If the Program is terminated, Program Participants shall have sixty (60) days to redeem any accumulated Program Points from the date the notice of such termination is posted at the Website.
A Program Participant's continued enrollment or participation in the Program following the posting of the revised Terms and Conditions means that a Program Participant accepts and agrees to the changes. Program Participants are expected to check for updates to these Terms and Conditions available at the Website from time to time so they are aware of any changes, as they are binding on all Program Participants.
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